Terms & Conditions

Northeast Digital Signage provides:

• Cloud-managed digital signage software under monthly subscription plans with annual agreements
• Commercial media players (sold separately)
• Account setup, onboarding, and platform training
• Local installation coordination through trusted partners
• Remote software support
• Optional hardware protection (DisplayCare+)
• Optional managed content services
• A partner program for IT companies, AV installers, sign companies, and technology providers

All software subscriptions are billed monthly under an annual agreement. The three package tiers are:

• Business Communication: $20/month for the first screen, $15/month for each additional screen.
• Business Communication Plus: $35/month for the first screen, $30/month for each additional screen.
• Enterprise: $55/month for the first screen, $50/month for each additional screen.

The annual agreement requires a minimum commitment of twelve (12) months of service. Early termination of the annual agreement may be subject to fees as described in the customer agreement. Pricing is subject to change with reasonable notice for new or renewal agreements.

Commercial media players are sold as one-time purchases:

• Standard Commercial Player (1GB): $150 one-time — best for standard images, videos, menus, announcements, and general signage.
• Performance Commercial Player (4GB): $250 one-time — best for advanced layouts, data dashboards, interactive content, and enterprise applications.

All players are preconfigured and registered to the customer account before shipment. Customers may also use compatible customer-owned hardware after review and approval by Northeast Digital Signage. We reserve the right to decline support for hardware that does not meet compatibility requirements.

DisplayCare+ is an optional hardware protection plan priced at $10 per player per month. It includes:

• Hardware protection and replacement coordination
• Remote diagnostics and priority troubleshooting
• Player failure support and replacement assistance when covered

Specific coverage terms, including limitations, exclusions, and replacement conditions, will be defined in the customer agreement. DisplayCare+ is billed monthly and is separate from the software subscription.

Northeast Digital Signage coordinates installation through trusted local partners. We provide installation coordination, but physical installation services — including TV mounting, display installation, networking, cabling, and on-site support — may be performed by local partners or the customer's own IT team.

Northeast Digital Signage is not liable for the acts or omissions of independent local installation partners. Customers are encouraged to discuss installation scope, timelines, and any warranties directly with the performing partner. We will assist in coordinating and facilitating these relationships.

The Northeast Digital Signage Partner Program allows IT companies, AV installers, sign companies, and technology providers to offer digital signage solutions under our regional brand. Partners may provide technology consulting, hardware recommendations, installation, networking, cabling, and on-site support. Northeast Digital Signage provides software licensing, account setup, platform management, onboarding, remote support, and optional managed content.

Partners must submit an application and be approved before participating. Partner-specific terms, including revenue sharing, referral arrangements, and responsibilities, will be outlined in a separate partner agreement. Partners are independent contractors and not employees or agents of Northeast Digital Signage.

Software subscriptions are billed monthly. Hardware is billed at the time of order. Managed content services and DisplayCare+ are billed according to the terms in the customer agreement. Accepted payment methods and billing schedules will be specified in the customer agreement.

Late payments may result in suspension of services, including screen management access, until payment is received. Repeated non-payment may result in termination of the account under the terms of the annual agreement.

Customers agree to use the platform and services in compliance with all applicable laws and regulations. Prohibited uses include, but are not limited to:

• Displaying unlawful, defamatory, or infringing content
• Attempting to reverse engineer, hack, or disrupt the platform
• Reselling or sublicensing the software without authorization
• Using the platform to transmit malware or malicious code
• Violating the intellectual property rights of third parties

Violation of these acceptable use terms may result in immediate suspension or termination of services.

Northeast Digital Signage provides software and services on a commercially reasonable basis. We do not guarantee uninterrupted, error-free, or defect-free operation of the platform. Hardware is warranted according to the manufacturer's terms and the coverage provided under DisplayCare+ where applicable.

To the fullest extent permitted by law, Northeast Digital Signage disclaims all warranties not expressly stated in these terms or the customer agreement, including implied warranties of merchantability and fitness for a particular purpose.

Customers may request account termination at the end of the annual agreement term. Early termination may be subject to fees as outlined in the customer agreement. Upon termination:

• Software access will be deactivated
• Customers should export any desired content before termination
• We are not responsible for content that is not retrieved prior to deactivation
• Outstanding balances must be settled

If you have questions about these Terms & Conditions, please contact us: